Refund Policy
Last updated: March 25, 2026
At Laser Traditions Engraving & Gift, we take pride in creating high-quality custom and personalized products. Because most of our items are made to order, our return policy is outlined below.
Returns
We accept returns within 14 days of delivery for eligible non-custom items.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In original packaging
- Accompanied by proof of purchase
To start a return, contact us at:
sales@lasertraditions.com
920-655-7028
Returns must be approved before being sent. Items sent back without prior authorization will not be accepted.
Return address:
Laser Traditions Engraving & Gift
100 S Main St.
Cedar Grove, WI 53013
Custom & Personalized Items
Because our products are made specifically for each customer, custom and personalized items are non-returnable and non-refundable unless:
- The item arrives damaged
- The item is defective
- The item is incorrect due to our error
We do not accept returns for customer-provided errors, including:
- Spelling mistakes
- Incorrect information submitted
- Design approvals
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, you must contact us within 5 days of delivery.
We will:
- Replace the item at no cost, or
- Issue a refund if a replacement is not possible
We may request photos of the issue to process your claim.
Return Shipping
- If the return is due to our error (defective, damaged, or incorrect item), we cover return shipping costs
- If the return is for any other eligible reason, the customer is responsible for return shipping costs
Exchanges
We do not offer direct exchanges.
To get a different item, you must:
- Request and complete a return (if eligible)
- Place a new order
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Sale items
- Gift cards
- Perishable goods
- Personal care items
- Hazardous materials
Refunds
Once your return is received and inspected, we will notify you of approval.
If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, contact us at sales@lasertraditions.com.
European Union Customers
If your order is shipped to the European Union, you may cancel or return eligible items within 14 days, in accordance with EU regulations.
Custom and personalized items are still exempt unless defective or incorrect.
Contact Us
If you have any questions about your order, we’re here to help.
Laser Traditions Engraving & Gift
100 S Main St.
Cedar Grove, WI 53013
sales@lasertraditions.com
920-655-7028
We stand behind our work and will always do our best to make things right.